Terms of Service | Genematic

These Terms of Service ("Terms") govern your access to and use of Genematic (the "Service") operated by Genematic Ltd, a private limited company registered in England and Wales (Company No.17150072)("we", "us", or "our") at https://genematic.ai.

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old (or 16 years old in the EEA/UK) to use the Service. By using the Service you represent that you meet this age requirement and that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate, current, and complete information when creating your account and keep it up to date.
You may not share your account with others or allow others to access your account.
You must notify us immediately at support@genematic.ai if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

3. The Service

Genematic provides an AI-powered media generation platform that allows users to create videos and images using machine learning models provided by third-party providers ("AI Models"). The Service operates on a prepaid token system: access to generation features requires tokens, which may be obtained through subscriptions, one-time purchases, or promotions as described in section 4. In our native companion apps for iOS and Android, how you obtain tokens differs; see section 4.1.1. Tokens are deducted when you submit generation requests.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We are not liable to you for any such modification, suspension, or discontinuation.

4. Tokens and Payments

4.1 Overview

Genematic operates on a prepaid token system. Tokens are digital credits used solely to access AI generation features on the Service. You may obtain tokens through:

a recurring subscription (monthly or annual) that credits a token allocation each billing period;
a one-time token top-up (token pack); or
promotional or referral credits, where offered.

All payments are processed by third-party payment providers. Applicable taxes may be added at checkout based on your location. Prices are shown in USD unless otherwise stated at checkout.

By completing a purchase or starting a trial, you authorise us and our payment provider to charge your selected payment method for the amounts described at checkout and, where applicable, for recurring subscription charges as described in these Terms.

4.1.1 Native companion apps (iOS / Android)

Our optional iOS and Android apps are companion apps to the website. Digital tokens and subscriptions are not sold inside the app via Apple In-App Purchase or Google Play billing. When you need more credits or a subscription, the app opens https://genematic.ai in your device's system browser (Safari on iOS) where checkout completes on the website. After payment, you can return to the app; your account balance syncs through our servers. Card checkout is available on companion billing flows; cryptocurrency checkout may be unavailable in flows opened from the companion apps.

4.2 Subscriptions

4.2.1 Plans and billing

We offer subscription plans (e.g. Starter, Creator, Pro, Studio) with a monthly token allocation. Current plan names, prices, token amounts, and billing options are shown on our Pricing page and at checkout.

Monthly subscriptions renew automatically every month on the anniversary of your billing date.
Annual subscriptions are billed once per year at the annual price shown at checkout (equivalent to ten months of the monthly price) and renew automatically each year unless cancelled.

Each account is limited to one active subscription at a time.

4.2.2 Auto-renewal

Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. On each renewal, we (via our payment provider) will charge the then-current subscription price for your plan and billing period, and we will credit your account with that period's token allocation in accordance with section 4.6.

By subscribing, you acknowledge and agree to recurring billing and authorise us to store your payment method and charge it for renewals until you cancel.

4.2.3 Subscription tokens

Subscription tokens are credited at the start of each paid billing period (or as otherwise described for trial periods in section 4.4). Unused subscription tokens expire at the end of that billing period and do not carry over. See section 4.6.

4.2.4 Upgrades, downgrades, and plan changes

If we offer plan changes (upgrade/downgrade) or billing-period changes, any proration, effective date, or token adjustment will be shown in the Service or at checkout before you confirm. Unless stated otherwise at checkout, plan changes take effect as described in your account or billing flow.

4.2.5 Cancellation

You may cancel your subscription at any time through:

your Account settings in the Service; and/or
the Stripe Customer Billing Portal, where available.

Unless stated otherwise at cancellation:

cancellation takes effect at the end of your current billing period (cancel at period end);
you retain access to subscription benefits (including any remaining subscription token balance for that period) until the end of the paid period; and
no further renewal charges will be made after cancellation is processed.

Cancelling a subscription does not automatically refund amounts already paid for the current or prior billing periods.

Deleting your account does not replace cancellation of an active subscription. You are responsible for cancelling your subscription before account deletion if you do not wish to be charged for renewal.

4.2.6 Promotional codes

Promotional or discount codes may be offered from time to time. Each code is subject to its displayed terms (eligible plans, billing period, expiry, one-time use, etc.). We may modify or withdraw promotions at any time.

4.3 One-Time Token Purchases (Top-Ups)

You may purchase additional tokens outside a subscription via one-time token packs (and, where offered, custom amounts on eligible tiers). Top-up purchases are processed at checkout; tokens are credited to your purchased token balance after successful payment.

Purchased tokens never expire while your account remains active and are used after subscription and bonus tokens are consumed, as described in section 4.6.

One-time token purchases are separate from subscriptions and do not affect subscription renewal unless you separately subscribe.

4.4 $1 Trial

4.4.1 Offer

We may offer a limited-time $1 trial that gives you access to a selected subscription plan for an evaluation period of seven (7) days, including 125 trial tokens, subject to eligibility limits shown in the Service.

Eligibility is generally limited to one trial per account (and we may apply additional anti-abuse limits, such as one trial per device or network, as shown in the Service). If you are not eligible, the trial will not be activated.

4.4.2 Trial checkout and payment method

Starting a $1 trial requires a one-time $1 payment via Stripe Checkout and your agreement to these Terms.

By completing trial checkout, you:

pay the non-refundable $1 trial fee (except where section 4.5.1 applies);
authorise us to save your payment method for off-session use; and
authorise us to charge that payment method for subscription renewals after the trial unless you cancel in time.

The $1 trial fee is a separate charge from your first subscription renewal.

4.4.3 Conversion to paid subscription

Unless you cancel before the trial ends, your selected plan will automatically convert to a paid monthly subscription at the then-current monthly price shown for that plan at checkout or in the Service. Your first renewal charge occurs at the end of the 7-day trial unless you choose early activation as described in section 4.4.5.

After conversion, your subscription renews monthly in accordance with section 4.2, and subscription tokens are credited according to section 4.6.

4.4.4 Cancelling during trial

You may cancel during the trial through Account settings or the Billing Portal. If you cancel before the trial ends, your subscription will not renew at the end of the trial and you will not be charged the plan's monthly price for that renewal cycle.

Cancelling during the trial does not refund the $1 trial fee or unused trial tokens.

4.4.5 Early activation

During your trial, you may choose to activate your plan early through the Service — for example via an “Activate” control in your account, or when the Service prompts you because your remaining trial tokens are insufficient for a generation you requested (including when you still have some trial tokens left, but not enough for that run).

If you attempt to start a generation (or similar paid action) while your trial balance is below the required cost, the Service will show an early-activation prompt instead of completing that generation. Activation is not automatic: your paid subscription starts only if you confirm activation in that prompt (or elsewhere in the Service). You may dismiss the prompt and continue using any remaining trial tokens for actions that fit within your balance, or wait until the trial ends under section 4.4.3.

If you confirm early activation:

your trial ends immediately and your first paid monthly billing period starts right away;
we charge the full then-current monthly price of your selected plan to your saved payment method;
your remaining trial tokens are replaced with your plan's full monthly token allocation for that billing period; and
your next renewal date is set from the activation date, not the original trial end date.

Early activation is voluntary. Once processed, the charge is non-refundable under section 4.5.3.

4.4.6 Marketing emails (trial)

By starting a $1 trial, you agree to receive product updates, tips, and promotional emails at the email address on your account. You may unsubscribe from promotional emails at any time using the unsubscribe link in any email or in your account settings; unsubscribing does not cancel your trial or subscription and does not affect payment obligations under these Terms.

4.5 Refunds

4.5.1 Billing errors and failed trial activation

If you were charged in error (e.g. duplicate charge, charge after successful cancellation processed before renewal, or trial fee charged but trial could not be activated due to eligibility), contact us at support@genematic.ai within 14 days of the charge. We will review and, where appropriate, issue a refund or account credit.

4.5.2 $1 trial fee

The $1 trial fee is non-refundable once the trial has been successfully activated and trial tokens have been credited, including if you cancel during the trial, activate early, or do not use the Service.

4.5.3 Subscription charges

Subscription fees are generally non-refundable, including:

partial billing periods;
unused subscription tokens at the end of a period; and
renewals where cancellation was not completed before the renewal charge.

If required by mandatory consumer law in your jurisdiction (including certain statutory rights in the UK/EEA), you may have additional rights that are not excluded by these Terms. Nothing in this section limits rights that cannot be waived by law.

4.5.4 One-time token purchases

All one-time token purchases are final and non-refundable. Unused purchased tokens have no cash value and cannot be exchanged for money or transferred to another account.

4.5.5 Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or terminate your account and revoke token balances associated with the disputed payment, to the extent permitted by law.

4.6 Token Expiry and usage order

Token behaviour depends on how they were obtained:

Subscription tokens — the monthly token allocation credited to your account at the start of each billing period. Any unused subscription tokens expire at the end of that billing period and are replaced by a fresh allocation when your subscription renews. Subscription tokens do not carry over to the next period.
Purchased tokens (one-time top-up packs) — tokens you buy outside of a subscription. Purchased tokens never expire and remain in your balance indefinitely while your account is active. They stack on top of any subscription allocation.
Bonus tokens — promotional or referral tokens. Expiry dates, if any, are shown in your account at the time of crediting.

If your account is terminated for a violation of these Terms, all remaining token balances (subscription, purchased, and bonus) are forfeited without refund.

4.7 Payment Processing, Taxes & Failed Payments

Payments are processed by third-party providers, primarily Stripe, Inc. for card payments and subscriptions. Other payment methods shown at checkout on the website are processed by their respective providers. We do not store full payment card details on our servers.

Applicable sales tax, VAT, or GST may be calculated and collected at checkout where required.

If a subscription renewal payment fails, we may retry collection, restrict access to paid features, or suspend your subscription until payment succeeds, as described in the Service or by email. You remain responsible for keeping your payment method current via the Billing Portal or Account settings.

4.8 Price Changes

We may change subscription prices, plan features, token allocations, or per-generation token costs at any time. Changes apply to future purchases and renewals after reasonable notice where required by law. Prices and allocations already paid for the current billing period are not retroactively adjusted.

4.9 Referral Earnings

Tokens earned through the referral programme are credited to your account and governed by the referral programme rules displayed on the Service. Referral tokens have no cash value and are non-transferable.

4.10 Content Creator Program (CCP)

If you participate in the Content Creator Program (CCP), cash payments for published videos and view-based bonuses are governed by the programme rates shown on /creators and in your partner invoice tools. Performance bonuses are calculated per video (including any stated per-video maximum) based on combined live views during the applicable measurement window after publish. There is no separate monthly bonus cap beyond those per-video rates.

CCP affiliate link. Approved CCP creators may receive a personal affiliate link that opens the Service dashboard (for example /dashboard?ccp=…). A first visit via that link may set a browser cookie (and related local storage) that marks the visitor for up to 14 days. If the visitor creates an account within that window and is not already attributed under another referral programme, they are attributed to the creator. For 30 days after attribution, the creator may earn a 10% cash commission on that user's paid token top-ups (not subscription renewals unless we expressly say otherwise on the Service), subject to verification, anti-fraud checks, and the invoice / payout rules in the CCP tools. Attribution is first-touch within the click window; self-referrals and stacking with the token referral programme are not permitted.

We may independently verify reported views and engagement before approving or paying any invoice. If activity appears unusual, inconsistent, or otherwise suspicious, we may request additional analytics or statistics for the relevant video(s) (for example, platform insights exports or screenshots covering the measurement period) and may delay, reduce, or decline payment until we are reasonably satisfied that the figures are authentic. Providing incomplete, misleading, or fabricated statistics is grounds for rejection of the invoice and may result in removal from the programme.

5. Acceptable Use

You agree not to use the Service to generate, upload, store, or share content that:

Policy highlights (non-exhaustive): You must not use the Service to create or request content in the following categories: sexually explicit or otherwise NSFW / 18+ adult material; political content (including election-related, partisan, or extremist material); graphic or gratuitous violence; or content that depicts, promotes, or could reasonably assist “dangerous” conduct (including weapons, self-harm, illegal acts, or harm to others). These restrictions apply whether or not automated filters detect the content.

Is illegal under applicable law, including content that violates intellectual property rights, privacy rights, or export control regulations.
Is sexually explicit involving minors — any content that sexually depicts individuals under the age of 18 is strictly prohibited and will be reported to the relevant authorities.
Constitutes harassment, bullying, or hate speech — content that targets individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
Depicts or promotes violence in a graphic or gratuitous manner.
Constitutes non-consensual intimate imagery (NCII) — generating realistic sexual imagery of real individuals without their consent.
Is deceptive or misleading — including creating realistic deepfakes of real people intended to deceive, spread disinformation, or damage their reputation without their consent.
Infringes intellectual property rights — deliberately reproducing copyrighted works or trademarks of third parties without authorisation.
Promotes, facilitates, or incites illegal activities, including terrorism, fraud, or drug manufacturing.
Attempts to circumvent safety measures of the AI Models or the Service.

You also agree not to:

Reverse engineer, decompile, or attempt to extract the source code of the Service.
Scrape, crawl, or use automated tools to access the Service without our written permission.
Resell, sublicense, or provide access to the Service to third parties without authorisation.
Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure.
Use the Service to compete with Genematic or to build a substantially similar product.

We reserve the right to remove content and suspend or terminate accounts that violate these rules, without prior notice and without refund.

6. Intellectual Property

6.1 Your Content and Outputs

You retain ownership of the text prompts, images, and other inputs you submit to the Service ("Inputs"). Subject to these Terms, you own the AI-generated outputs ("Outputs") produced from your Inputs, to the extent permitted by applicable law.

Important: AI-generated content may not be fully protectable by copyright in all jurisdictions. You are responsible for understanding the copyright status of Outputs in your jurisdiction before using them commercially.

Your sole responsibility for generations: You are solely and exclusively responsible for all Inputs you provide and all Outputs generated through your account. Genematic does not pre-screen or approve prompts or outputs, does not endorse user-generated content, and is not liable for how you create, use, publish, or share generations. Legal, regulatory, contractual, and reputational consequences arising from your generations rest with you alone.

By submitting Inputs, you grant Genematic a limited, non-exclusive, worldwide licence to process your Inputs for the purpose of providing the Service (including transmitting them to AI model providers). This licence does not grant us the right to use your Inputs or Outputs for training AI models without your separate consent.

6.2 Public Feed Content

When you choose to share an Output to the Community Feed, you grant Genematic and other users a non-exclusive licence to view and interact with that content within the Service. You may remove shared content at any time from your account.

6.3 Genematic IP

The Service, including its software, design, trademarks, and branding, is owned by or licensed to Genematic. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

6.4 Third-Party Models

AI Models provided by third parties (e.g. Kling, Flux, Sora, DALL-E) are subject to the usage policies of their respective owners. By using these models through our Service, you agree to comply with those policies. We are not responsible for the outputs, capabilities, or limitations of third-party models.

7. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in that policy.

8. Third-Party Services and Links

The Service integrates with or links to third-party services, including OAuth providers (Google, Apple, Facebook, TikTok) and AI model providers (Fal.ai, OpenAI). Subscription, trial, and card top-up payments are processed by Stripe, Inc. Stripe's services are subject to Stripe's terms and privacy policy. These third parties have their own terms and privacy policies, which you should review. We are not responsible for the practices of third-party services.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or quality of any AI-generated Output. AI-generated content may be inaccurate, misleading, or inappropriate — you use it at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GENEMATIC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE;
DAMAGES ARISING FROM AI-GENERATED OUTPUTS OR THEIR USE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Genematic and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit, generate, or share through the Service.

12. Termination

We may suspend or terminate your access to the Service immediately and without notice if you violate these Terms, if required by law, or for any other reason at our sole discretion.

You may delete your account at any time by contacting support@genematic.ai. Termination or account deletion does not entitle you to a refund of subscription fees, the $1 trial fee, or any unused token balance. If you have an active subscription, you must cancel it separately to avoid future renewal charges.

Sections 5, 6, 9, 10, 11, 12, and 13 survive termination of these Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or related to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section prevents you from raising a complaint with your local consumer protection authority or data protection regulator.

Digital content and right of withdrawal (EEA/UK consumers): By purchasing tokens, starting a subscription, or beginning a trial, you request immediate access to digital content and services. Where permitted by law, you acknowledge that once access or token credits are provided, your statutory right to cancel under consumer distance-selling rules may be lost or reduced for the portion of the service already supplied.

14. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page with a new effective date and, where appropriate, by sending an email notification. Your continued use of the Service after such notice constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and may request account deletion.

15. General

Entire agreement: these Terms and our Privacy Policy constitute the entire agreement between you and Genematic regarding the Service.
Severability: if any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
Waiver: our failure to enforce any right or provision shall not constitute a waiver of that right.
Assignment: you may not assign your rights under these Terms. We may assign our rights and obligations without restriction.

16. Contact Us

For questions about these Terms, please contact us:

Email: support@genematic.ai
Website: https://genematic.ai