Terms of Service | Genematic

These Terms of Service ("Terms") govern your access to and use of Genematic (the "Service") operated by Genematic Ltd, a private limited company registered in England and Wales (Company No.17150072)("we", "us", or "our") at https://genematic.ai.

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old (or 16 years old in the EEA/UK) to use the Service. By using the Service you represent that you meet this age requirement and that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate, current, and complete information when creating your account and keep it up to date.
You may not share your account with others or allow others to access your account.
You must notify us immediately at support@genematic.ai if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

3. The Service

Genematic provides an AI-powered media generation platform that allows users to create videos and images using machine learning models provided by third-party providers ("AI Models"). The Service operates on a prepaid token system: you purchase tokens that are deducted when you submit generation requests.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We are not liable to you for any such modification, suspension, or discontinuation.

4. Tokens and Payments

4.1 Token Purchases

Tokens are a prepaid digital credit used solely to access generation features on the Service. Token purchases are processed by our payment provider and are subject to applicable taxes in your jurisdiction.

4.2 No Refunds

All token purchases are final and non-refundable. Unused token balances have no cash value and cannot be exchanged for money or transferred to another account. If you believe a charge was made in error, contact us at support@genematic.ai within 14 days.

4.3 Token Expiry

Tokens do not expire while your account remains active. If your account is terminated for a violation of these Terms, any remaining token balance is forfeited without refund.

4.4 Referral Earnings

Tokens earned through the referral programme are credited to your account and governed by the referral programme rules displayed on the Service. Referral tokens have no cash value and are non-transferable.

4.5 Price Changes

We may change the token prices or the token cost of individual AI models at any time. Tokens you have already purchased are not affected by price changes.

5. Acceptable Use

You agree not to use the Service to generate, upload, store, or share content that:

Policy highlights (non-exhaustive): You must not use the Service to create or request content in the following categories: sexually explicit or otherwise NSFW / 18+ adult material; political content (including election-related, partisan, or extremist material); graphic or gratuitous violence; or content that depicts, promotes, or could reasonably assist “dangerous” conduct (including weapons, self-harm, illegal acts, or harm to others). These restrictions apply whether or not automated filters detect the content.

Is illegal under applicable law, including content that violates intellectual property rights, privacy rights, or export control regulations.
Is sexually explicit involving minors — any content that sexually depicts individuals under the age of 18 is strictly prohibited and will be reported to the relevant authorities.
Constitutes harassment, bullying, or hate speech — content that targets individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
Depicts or promotes violence in a graphic or gratuitous manner.
Constitutes non-consensual intimate imagery (NCII) — generating realistic sexual imagery of real individuals without their consent.
Is deceptive or misleading — including creating realistic deepfakes of real people intended to deceive, spread disinformation, or damage their reputation without their consent.
Infringes intellectual property rights — deliberately reproducing copyrighted works or trademarks of third parties without authorisation.
Promotes, facilitates, or incites illegal activities, including terrorism, fraud, or drug manufacturing.
Attempts to circumvent safety measures of the AI Models or the Service.

You also agree not to:

Reverse engineer, decompile, or attempt to extract the source code of the Service.
Scrape, crawl, or use automated tools to access the Service without our written permission.
Resell, sublicense, or provide access to the Service to third parties without authorisation.
Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure.
Use the Service to compete with Genematic or to build a substantially similar product.

We reserve the right to remove content and suspend or terminate accounts that violate these rules, without prior notice and without refund.

6. Intellectual Property

6.1 Your Content and Outputs

You retain ownership of the text prompts, images, and other inputs you submit to the Service ("Inputs"). Subject to these Terms, you own the AI-generated outputs ("Outputs") produced from your Inputs, to the extent permitted by applicable law.

Important: AI-generated content may not be fully protectable by copyright in all jurisdictions. You are responsible for understanding the copyright status of Outputs in your jurisdiction before using them commercially.

Your sole responsibility for generations: You are solely and exclusively responsible for all Inputs you provide and all Outputs generated through your account. Genematic does not pre-screen or approve prompts or outputs, does not endorse user-generated content, and is not liable for how you create, use, publish, or share generations. Legal, regulatory, contractual, and reputational consequences arising from your generations rest with you alone.

By submitting Inputs, you grant Genematic a limited, non-exclusive, worldwide licence to process your Inputs for the purpose of providing the Service (including transmitting them to AI model providers). This licence does not grant us the right to use your Inputs or Outputs for training AI models without your separate consent.

6.2 Public Feed Content

When you choose to share an Output to the Community Feed, you grant Genematic and other users a non-exclusive licence to view and interact with that content within the Service. You may remove shared content at any time from your account.

6.3 Genematic IP

The Service, including its software, design, trademarks, and branding, is owned by or licensed to Genematic. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

6.4 Third-Party Models

AI Models provided by third parties (e.g. Kling, Flux, Sora, DALL-E) are subject to the usage policies of their respective owners. By using these models through our Service, you agree to comply with those policies. We are not responsible for the outputs, capabilities, or limitations of third-party models.

7. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in that policy.

8. Third-Party Services and Links

The Service integrates with or links to third-party services, including OAuth providers (Google, Apple, Facebook, TikTok) and AI model providers (Fal.ai, OpenAI). These third parties have their own terms and privacy policies, which you should review. We are not responsible for the practices of third-party services.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or quality of any AI-generated Output. AI-generated content may be inaccurate, misleading, or inappropriate — you use it at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GENEMATIC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE;
DAMAGES ARISING FROM AI-GENERATED OUTPUTS OR THEIR USE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Genematic and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit, generate, or share through the Service.

12. Termination

We may suspend or terminate your access to the Service immediately and without notice if you violate these Terms, if required by law, or for any other reason at our sole discretion.

You may delete your account at any time by contacting support@genematic.ai. Termination does not entitle you to a refund of any unused token balance.

Sections 5, 6, 9, 10, 11, 12, and 13 survive termination of these Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or related to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section prevents you from raising a complaint with your local consumer protection authority or data protection regulator.

14. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page with a new effective date and, where appropriate, by sending an email notification. Your continued use of the Service after such notice constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and may request account deletion.

15. General

Entire agreement: these Terms and our Privacy Policy constitute the entire agreement between you and Genematic regarding the Service.
Severability: if any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
Waiver: our failure to enforce any right or provision shall not constitute a waiver of that right.
Assignment: you may not assign your rights under these Terms. We may assign our rights and obligations without restriction.

16. Contact Us

For questions about these Terms, please contact us:

Email: support@genematic.ai
Website: https://genematic.ai